1. Data controller
The data controller is Pellerio Technologies Ltd, registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For privacy enquiries, email [email protected].
2. Types of data collected
We may collect and process the following categories of personal data:
- Identity data: first name, last name, date of birth, email address, phone number
- Financial data: information about deposits, withdrawals and investment activity
- Verification data: identity document, proof of address (for KYC/AML compliance)
- Technical data: IP address, browser, device, cookies and browsing data
- Communication data: recordings of calls with advisers (with prior consent)
3. Purposes of processing
Personal data is used to:
- Create and manage your account
- Provide investment services and financial advice
- Comply with legal and regulatory obligations (KYC, AML, tax reporting)
- Send service communications, updates and customer support
- Improve the platform and conduct anonymous statistical analysis
- Direct marketing, with your explicit consent
4. Legal basis
Processing is based on the following legal grounds under GDPR:
- Contract performance: to deliver the services you request
- Legal obligation: for regulatory and tax compliance
- Legitimate interest: for platform security and fraud prevention
- Consent: for marketing activities and non-essential cookies
5. Sharing with third parties
We do not sell your personal data. We may share information with:
- Authorised financial partners executing transactions on our behalf
- Technology and payment service providers
- Competent authorities, when required by law
- Legal and tax advisers bound by professional confidentiality
All third-party providers are bound by GDPR-compliant data processing agreements.
6. International transfers
Data may be transferred outside the United Kingdom and the European Economic Area. In such cases we adopt appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to protect your information.
7. Retention period
We retain data for as long as necessary to provide services and meet legal obligations. In general, account data is kept for 7 years after closure, in line with financial sector requirements.
8. Your rights
Under GDPR and UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Request erasure ("right to be forgotten")
- Restrict processing
- Request data portability
- Object to processing for marketing purposes
- Withdraw consent at any time
To exercise your rights, email [email protected]. You may also lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.
9. Cookies
The site uses essential technical cookies for functionality and analytical cookies to improve the experience. You can manage preferences through your browser settings. Non-essential cookies are activated only with your consent.
10. Security measures
We apply technical and organisational measures to protect personal data, including SSL/TLS encryption, two-factor authentication, strict access controls and periodic security audits.
11. Policy changes
We reserve the right to update this Privacy Policy. Material changes will be communicated by email or via a notice on the platform.